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Vacant Property & CCTV

EMS provide Mobile Response Officers to react to alarm activations to protect customer assets.


EMS operate to the very highest standards for key holding and alarm response services. Our management team and staff operate in accordance with the best practice standard for key holding and alarm response, BS 7984-1.

We have adequate resources and insurance in place to manage any key holding contract and have a number of response vehicles on the road. Our vehicles are fit for purpose and regularly maintained, A 24 hour control room means we can respond to any activation within prescribed timescales.

Our staff are of the highest competence and integrity and go through a rigorous selection process. This includes pre-employment testing of competence and security screening in accordance with the code of practice, BS7858, meaning only the best staff are employed.

All our Mobile Response Officers have the appropriate licence for carrying their duties and are all supplied with the very best equipment and uniform, including the necessary PPE and mobile patrol equipment.

All of our Mobile response Officers  undergo a rigourous training program that includes induction training, operational training and assignment specific training. Other specialist training, such as first-aid, fire marshal and banksmen are carried out as required by the customer. Our security officers also undertake annual refresher training to ensure they are up-to-date with all the latest standards and best practice.


For more information contact our sales team on 0345 864 3435

or email us at:


All of our mobile patrol contracts have assignment instructions that outline the Mobile Response Officers duties and confirm the scope of the assignment agreed with the customer. Risk assessments conducted during the site survey are always included in the assignment instructions.


The safety of our Mobile Response Officers is paramount and we ensure that regular check calls are made to control to confirm their safety. We also provide staff with the latest technologies for recording occurrences and reporting issues to control. Regular updates are provided to our customers.

EMS conduct regular visits to monitor the performance of staff and to check on their welfare. Customer visits are carried as agreed with the customer. Key performance indicators can help us and the customer measure performance against the contract.

Customer keys are handled with care and attention. Any agreements around keys are confirmed in the contract and assignment instructions.